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© SJ Labs, Inc. 1999-2007 All rights reserved SJphone™ is a registered trademark. No part of this User's Guide may be copi ed, altered, or transferred to, any other media without written, explicit consent from Labs Inc., OH, USA. All brand or product names appearing herein are trademarks or registered trademarks of their respective holders. SJ Labs Inc. has developed this Guide to the best of its kn owledge, but does not guarantee SJphone™ User’s Guide © SJ Labs, 1999-2007 Page 3 of 77 pages Welcome to SJphone™............................................................................................................ ........................5 1.1. SJphone™ Features...........................................................................................................................5 1.2. SJphone™ Features Coming Soon....................................................................................................7 1.3. System Requirements....................................................................................................... 1.4. Installing SJphone™..........................................................................................................................7 1.5. Registering SJphone™......................................................................................................................7 1.6. Contact Information and Technical Support................................................................................. SJphone™ Panels and User Features.............................................................................................. ............12 2.1. Controls on the Main Panel.............................................................................................................12 2.2. Contacts...........................................................................................................................................14 2.3. Skins................................................................................................................................................20 2.4. Hot Keys..........................................................................................................................................21 2.5. Vertical Service Codes....................................................................................................................21 Configuring SJphone™........................................................................................................... ......................23 3.1. Entering Your Personal Information........................................................................................ 3.2. Call Options.............................................................................................................. 3.3. Audio Options.................................................................................................................................25 3.4. Interface Options......................................................................................................... 3.5. Neighborhood Options....................................................................................................................28 3.6. Jabber Options............................................................................................................ 3.7. Customized Incoming Call Sound...................................................................................................29 SJphone™ User’s Guide Troubleshooting................................................................................................................ .............................71 6.1. Start-up Troubles.............................................................................................................................71 6.2. Sound Issues....................................................................................................................................71 6.3 Sound Card Issues............................................................................................................................72 6.4. Connection Issues............................................................................................................................72 6.5. NAT Issues......................................................................................................................................73 ...............................................74 SJphone™ User’s Guide Welcome to SJphone™ © SJ Labs, 1999-2007 Page 5 of 77 pages Welcome to SJphone™ is a softphone that allows you to speak over Welcome to SJphone™ SJphone™ User’s Guide Page 6 of 77 page © SJ Labs, 1999-2007 Call a computer or telephone SJphone™ User’s Guide Welcome to SJphone™ © SJ Labs, 1999-2007 Page 7 of 77 pages To learn more about these features and to obtain the latest version of page at: http://www.sjlabs.com A PC running Windows ME/2000sp4/XPSP2: Hardware requirement: B for Windows ME, 128MB for Windows 2000, 256 for Windows XP. A full-duplex sound card with a microphone and sp recommended; you can check it by dxdiag.exe . Please use latest connection like wired or wire Welcome to SJphone™ SJphone™ User’s Guide button. The activation key is case-insensitive. If you receive the key electronically, you may copy and paste it to the message Enter the necessary information and click the Register A confirmation e-mail will be sent to your E-mail and the page will appear When the mail arrives, click a link in the mail. SJphone registration message and click the Page 8 of 77 page © SJ Labs, 1999-2007 SJphone™ User’s Guide Welcome to SJphone™ If you want to change your personal information Options panel will appear. Register SJphone registration message will appear. Get Key Product Registration ur default web browser. Login Logon an SJ Labs registered product or your e-mail addre ss used for the registration. If you come to this Login automatically. Main Menu Change personal information page will appear in your default web browser. Change required information and click the Submit changes © SJ Labs, 1999-2007 Page 9 of 77 pages Welcome to SJphone™ SJphone™ User’s Guide If you forgot your password, Options panel will appear. Register SJphone™ registration message will appear. Get Key Product Registration ur default web browser. I forgot my password An e-mail with the password will be sent to the e-mail address used for registration and the password has been sent to your e-mail address Email: SJphone@sjlabs.com Option This form is used to provide developers with the informati on necessary to fix problems that may occur. You may automatically record a nd submit the information about the problems. To record and submit a bug report, system tray icon or skin, select Bug Reporting , and then Recording. Reproduce the problem system tray icon or skin and select Submit Bug Report Describe the problem in the window. Submit the bug report either manually or au tomatically using your default mail program. You may cancel bug report by selecting Cancel Recording Remote Console Advanced Mode interface only and may be unavailab le for some service profiles) the support team to obtain the information on how to obtain remote on- Remote on-line support allows the support team to solve your problem remotely. They may review configuration options and immediately correct them if necessary. You need to contact the support team to obtain the information how to receive the remote on-line support. Page 10 of 77 page © SJ Labs, 1999-2007 SJphone™ User’s Guide Welcome to SJphone™ Click this button to visit SJ Labs home page Bug Report Click this button to generate an e-mail bug report. Click this button to register your copy of SJphone™ Click this button to activate Remote Console © SJ Labs, 1999-2007 Page 11 of 77 pages SJphone™ Panels and User Features SJphone™ User’s Guide SJphone™ Panels and User Features Attention! Some SJphone™ Options Options Call to: Type here the telephone number, IP address, host name, or nickname you want to call Displays the call status Mic Indicates input sound level for the current Indicates output sound level for the current Lost%: skins may have more. Click this button to start SJphone™ 's Shortcut key: Page 12 of 77 page © SJ Labs, 1999-2007 SJphone™ User’s Guide SJphone™ Panels and User Features Mic adjust microphone volume Use this slider to ad just output sound volume , or send DTMF You can select the Main available skins. Go to the section to learn You may look at the respondent properties. Advanced Mode interface only and may be unavailable for some service profiles) Properties shortcut menu. The Session Properties message will SJphone™ Panels and User Features SJphone™ User’s Guide Contacts allow you to store information about respondents you may want to call regularly. They also browser and logs for missed, received, and dialed calls. Contacts system tray icon or skin and select on the shortcut menu. Missed You may see the list of missed, received, and dialed calls. You may repeat ca lls and see call records. Click this button to call the selected respondent Click this button to remove all records in this log. Properties Click this button to view the information about a selected respondent Remove Click this button to remove the selected record from this log to Phonebook Click this button to add a selected respondent to Phonebook Clear All Logs Click this button to clear all logs. Click this button to activate SJphone™ You may view the information about a call Advanced Mode interface only and may be unavailable for some service profiles) message will appear. Page 14 of 77 page © SJ Labs, 1999-2007 SJphone™ User’s Guide SJphone™ Panels and User Features message message Select the call record and click the Call To view the information about a call Advanced Mode interface only and may be unavailab le for some service profiles) Properties Remove Clear All Logs Phonebook to store information about respondents whom you want to call later. You may st ore either a phone number or an advanced dial string which may be any valid SJphone™ Panels and User Features SJphone™ User’s Guide Click this button to call the selected respondent Click this button to add a new record to Phonebook Delete Click this button to remove the selected record from Phonebook Edit Click this button to edit the selected record Click this button to activate SJphone™ Help Full name: Field for the respondent's full name Nick name: Field for the respondent's nickname E-mail: Field for the respondent's e-mail Phone: Field for the respondent’s phone number Edit Dialstring Select this box if you want to use an advanced dial string. Go to the Place a Call section for details Dialstring: Field for the advanced dialstring for the respondent. Field for respondent group Comments: Field for comments e main panel, or press the digital button on your will place the information in the Edit Click this button to edit the selected record. window will appear. Reset Click this button to activate SJphone™ Page 16 of 77 page © SJ Labs, 1999-2007 SJphone™ User’s Guide SJphone™ Panels and User Features You may see other persons who are using Click this button to activate SJphone™ Help Outlook Contacts hone numbers. It appears only if Microsoft Outlook or Outlook Express is installed and SJphone™ Panels and User Features SJphone™ User’s Guide To call the phone number of a selected contact, y Click this button to call a selected neighbor Click this button to activate SJphone™ Help ser with phone numbers or e-mail a To call the phone number of a selected contact, y Click this button to call a selected contacts Refresh Click this button to refresh the list of Opera Click this button to activate SJphone™ Help Advanced Mode interface only and may be unavailab le for some service profiles) Page 18 of 77 page © SJ Labs, 1999-2007 SJphone™ User’s Guide SJphone™ Panels and User Features Click this button to start a chat with a selected Click this button to add a respondent to the list Delete list of contacts Click this button to activate SJphone™ Help urrent status to automatically connect to the Ja You will see the chat history with that user and may enter your message. When you finish the message, click the Connect You may configure will appear. You may clear the history by message, will show you a shortcut message. Double- lick the message and answer the To view chat history for a user, History Message His select the status in the Current status © SJ Labs, 1999-2007 Page 19 of 77 pages SJphone™ Panels and User Features SJphone™ User’s Guide To add a user to a roster, button and enter the user's Jabber Add new Jabber contact roster. If the user allows you its ID will will receive the notificati on message, and appe ron the Jabber roster. Disconnect in the Current status Attention! Some skins may have no . To a system tray icon or skin and s use skins tive ofile a skin that you have selected Browse Click this button to browse for a skin Go to the Skins Use skin Browse from the list. Optio Page 20 of 77 page © SJ Labs, 1999-2007 SJphone™ User’s Guide SJphone™ Panels and User Features You may assign several hot keys to perform common operations on the tabs is active, the ble service codes re sending an entered number to mode on: mode off: ing calls. SJphone™ 2.5. Vertical Service Codes (May be unavailable for some service profiles) supports a number of special numbers. These commands are standardized as Verti cal Service Codes and also known as Star Codes in many PBX systems (for m ou my enable and disable th e codes and control the way treats the codes on the To enable the Vertical Service Codes the server, select the emove service codes supports the following Vert The Do Not Disturb mode: ject all incom send these codes to the server will show the Anonymous call rejection on: off: If Anonymous call reje will automatica lly reject all anonymous calls as if they were rejected manually. © SJ Labs, 1999-2007 Page 21 of 77 pages SJphone™ Panels and User Features SJphone™ User’s Guide Page 22 of 77 page © SJ Labs, 1999-2007 e to accept calls SJphone™ User’s Guide Configuring SJphone™ Configuring SJphone™ Browse Click this button to browse for your picture To personalize your SJphone™ copy, Options tab will appear. Enter your personal information and click the Note: Some ITSP require that the User Information Account profile personalization You may add a picture to your personal informati on. The picture should be 32x32 pixels. All other users will see it on their main panel unknown as the username if you do not specify it in the field, or this field is Note: This information will be available to your respondents while you are on a call. © SJ Labs, 1999-2007 Page 23 of 77 pages Configuring SJphone™ SJphone™ User’s Guide Block Caller ID delivery Select this box to conceal your name, username, and other sensitive information during a call as much as possible. Method If your service provider supports SJphone™ User’s Guide Configuring SJphone™ SJphone™ © SJ Labs, 1999-2007 Page 25 of 77 pages Configuring SJphone™ SJphone™ User’s Guide Page 26 of 77 page © SJ Labs, 1999-2007 andard Windows audio controls and Speaker the standard Windows audio ttings automatically change the Ringing: Shows which audio device SJphone™ uses to play a ringing sound. SJphone™ User’s Guide Configuring SJphone™ oPCI types), Diamond, Crystal, this feature. If your computer has several sound devices, you may select which one will be used to play incoming Recording Ringing Playback audio device to play audio during a call unless you manua will use the system defau lt audio device. When the system finds the specified audio device, © SJ Labs, 1999-2007 Page 27 of 77 pages Configuring SJphone™ SJphone™ User’s Guide Advanced Mode interface only and may be unavailab le for some service profiles) Use recommended values Resourse Indicates a Jabber client that is used to connect to the server. If you log to the Jabber servers simultaneously from several different Jabber clients under the same Jabber ID, you need to have a unique Resource for each Jabber client. Page 28 of 77 page © SJ Labs, 1999-2007 User’s Guide Configuring SJphone™ Save password Select this check box if you want SJphone™ to automatically apply the password. Register new account Select this check box if you want to register a new account at the Jabber server. Buttons Edit personal information Click this button to edit your personal information. You may use an incoming call sound of your ow ring.wav folder, default is You may also use another sound file named beep.wav as a second incoming call played if you have an active session). Place it in the same folder. Those files should be in the PCM 8/16 kHz, 16 bit, mono format. To allow SJphone™ receive incoming calls, Unblock button on the message. © SJ Labs, 1999-2007 Page 29 of 77 pages Configuring SJphone™ SJphone™ User’s Guide SJphone™ Don't allow exceptions Change scope buttons and check that the Any computers (including those SJphone™ SJphone™ User’s Guide Configuring SJphone™ © SJ Labs, 1999-2007 Page 31 of 77 pages Program and Services SJphone™ How to SJphone™ User’s Guide Page 32 of 77 page © SJ Labs, 1999-2007 How to: You can place a call to any comput er that has H.323 or SIP compatib SJphone™ User’s Guide A user with the nickname An external phone number 9-1357975 A SIP URI supports the jd.example.com through a SIP gateway Neighborhood Browser stores a list of recently called addresses, names, nicknames, and telephone numbers. To access this list, click the arrow next to the Down If there is no H.323 or SIP compatible software running on the computer you are calling, you will see message in the status line. running to answer an incoming call. When your computer receives a call, you w ill hear a ring sound. Simultaneously, an Incoming Call message will appear. To answer the call , click the Accept or To reject the call Alt + i to automatically accept or reject all incoming calls. Go to the How to SJphone™ User’s Guide You may put your active call Works not for all call types. If Mute in the shortcut menu. To un-mute a muted call Speak Mute microphone in the shortcut menu. To put an active call on hold, If the conference mode is disabled, d on the shortcut menu If the conference mode is disabled, resume and click the Hold Resume on the shortcut menu Transfer Enter number on the shortcut menu Transfer Transfer Select the respondent on the shortcut menu To forward all calls to Transfer Page 34 of 77 page © SJ Labs, 1999-2007 SJphone™ User’s Guide © SJ Labs, 1999-2007 Page 35 of 77 pages dialog box, select conditions, and click the All incoming calls will be forwarded to the re spondent and their records will appear in the How to SJphone™ User’s Guide The DTMF tone will be sent to the respondent's device and played on the host system through the SJphone™ e host system, you may disable local DTMF Disable local DTMF playback To clear the initialization information of a profile, Services system tray icon or skin once again and select Page 36 of 77 page © SJ Labs, 1999-2007 SJphone™ User’s Guide Services Options Use Options Change the required parameters and click the Click this button to create a new profile Edit Click this button to edit a selected profile Delete How to SJphone™ User’s Guide Page 38 of 77 page © SJ Labs, 1999-2007 is described in the SIP URI will be processed by the proxy and it may reject a call if the is outside proxy's domains. Create Shortcut sip:jd.example.com A host with the IP address Create Shortcut sip:192.168.12.12 Create Shortcut sip:5551234@proxy.example.com is described in the Command Line Switches Create Shortcut callto:jd.example.com A host with the IP address Create Shortcut callto:192.168.12.12+type=ip A host with the IP address Create Shortcut callto:192.168.12.12+type=sip 4.11. End a Call Hangup Hangup on the shortcut menu. You may end several calls simultaneously. Select the respondents, right-click them, and select Hangup on the shortcut menu. To restart SJphone™, system tray icon or skin and select on the shortcut menu. system tray icon or skin and select Shut down on the shortcut menu. Exit When you exit you will be unable to receive incoming calls. SJphone™ User’s Guide © SJ Labs, 1999-2007 Page 39 of 77 pages . Advanced Features The following features are for advanced users. You Advanced Features SJphone™ User’s Guide Your account (login) at the proxy Password Your Caller ID at the proxy. Used to form your SIP Address of Full Address of Record Your Full Address of Record. Used to form your SIP of Record Caller ID can be forms your Full Address of Record is specified explicitly, it is used as the SIP Address of Record Page 40 of 77 page © SJ Labs, 1999-2007 SJphone™ User’s Guide SIP Proxy Domain/Realm The domain part of the full Address of Record if it is not specified on. It is also used to form all als a telephone number/user name without specifying its domain explicit ly. May be either a DNS name or IP address, and a port may be specified. If an ITSP or system administrator does not provi Advanced Features SJphone™ User’s Guide Proxy usage mode: Register with Registrar If this option is selected, registers with the SIP Notify server of default expiration Transport of registered contact ming calls. Do not change this Default value: Defa ult (unspecified). Page 42 of 77 page © SJ Labs, 1999-2007 SJphone™ User’s Guide Unregister only registered contact will unregister only its temporary SIP URI SJphone™ instance. If this option is cleared, will unregister all temporary SIP URIs associated with the permanent user Use separate Registrar will register with a separate SIP entity rather than with the proxy specified in the Proxy URI A full SIP URI of the Registrar server if the Use separate Registrar If this option is selected, SJphone™ will automatically call Advanced Features SJphone™ User’s Guide Page 44 of 77 page © SJ Labs, 1999-2007 Use "standard" status messages If this option is selected, SJphone™ will display SIP status messages from its internal SIP message list. If the option is SJphone™ User’s Guide DTMF sending methods are described in the Depending on your local DTMF standard, you may need to Use discovered addresses in SIP will use addresses change them unless you know what you are doing. Refresh timeout A time interval in milliseconds after which a status of each Advanced Features SJphone™ User’s Guide Conclusive response timeout A time interval in milliseconds during which the STUN client waits for re-transmitted answers after the first answer msec. RFC3489 recommends 10000. The special value 0 means that the STUN client will not wait for the re-sent Enter the required information and click the Save service information permanently if you do not want to enter this information every time you select this profile. This profile is used to make direct calls to another computer using To create a new profile for direct SIP PC-to-PC calls, Options New button Direct SIP Calls Profile , specify a name for the profile, and click the tab will show the name, type, and other profile's properties. Page 46 of 77 page © SJ Labs, 1999-2007 SJphone™ User’s Guide If this option is selected, SJphone™ will automatically call Advanced Features SJphone™ User’s Guide Use "standard" status messages If this option is selected, SJphone™ will display SIP status messages from its internal SIP message list. If the option is Depending on your local DTMF standard, you may need to SJphone™ User’s Guide Use discovered addresses in SIP will use addresses change them unless you know what you are doing. Refresh timeout A time interval in milliseconds after which a status of each Advanced Features SJphone™ User’s Guide This number may be used Channel usage SJphone™ User’s Guide DTMF sending methods are described in the These parameters are described in ITU specifications. Do not change them unless instructed by your system administrator. Use discovered addresses in H.323 If this option is selected, will use addresses change them unless you know what you are doing. Refresh timeout A time interval in milliseconds after which a status of each Advanced Features SJphone™ User’s Guide Conclusive response timeout A time interval in milliseconds during which the STUN client waits for re-transmitted answers after the first answer to the STUN query has been received. Should be at least 100 msec. RFC3489 recommends 10000. The special value 0 means that the STUN client will not wait for the re-sent answers. Enter the required information and click the Save service information permanently if you do not want to enter this information every time you select this profile. Calls through an H.323 Gateway This profile is used to make calls to SJphone™ User’s Guide This number may be used by the gateway your system administrator or VoIP service Gateway settings Gateway address © SJ Labs, 1999-2007 Page 53 of 77 pages Advanced Features SJphone™ User’s Guide Channel usage Audio channels SJphone™ User’s Guide Use discovered addresses in H.323 If this option is selected, will use addresses change them unless you know what you are doing. Refresh timeout A time interval in milliseconds after which a status of each Advanced Features SJphone™ User’s Guide Enter the required information and click the Save service information permanently if you do not want to enter this information every time you select this profile. Calls through an H.323 Gatekeeper This profile is used to make tekeeper, you may need to add a "prefix" (a special digit) to the phone numbe Page 56 of 77 page © SJ Labs, 1999-2007 SJphone™ User’s Guide Gatekeeper Account A user account on the gatekeeper Gatekeeper Phone You may register with a gatekeeper using only a phone number. If someone calls this number, the gatekeeper will direct the call to you. Contact the gatekeeper This number may be used by the gatekeeper for call identification and administrator or VoIP service provider for On re-registration This option specifies what do if it fails to re-regi Available options are Continue unregistered case, it will stop attempts to re-register, alert the user, and disable gatekeeper usage. List of known gatekeepers Your system administrator or VoIP service pr ovider may give you a file with a list of known Select Gatekeeper Shows the gatekeeper address Status Shows the gatekeeper status. The status may be: Advanced Features SJphone™ User’s Guide Click this button to add a new gatekeeper to the list Remove Click/ this button to remove the selected gatekeeper ties of the selected gatekeeper Click/ this button to select all gatekeepers with the same status Click this button to import a file with a list of gatekeepers. The default file Export Click this button to export the list of ga tekeepers into a file. The default file Remove All Click this button to remove all gatekeepers from the list Refresh Click this button to refresh the st Click this button to refresh the stat us of all gatekeepers in the list Register Click this button to register with the selected gatekeeper Not implemented yet You may add gatekeepers to the list. Click the New appear. Enter the required information about the Page 58 of 77 page © SJ Labs, 1999-2007 SJphone™ User’s Guide You may see the properties of each gatekeeper. Properties Gatekeeper Channel usage These parameters are described in ITU H.323 administrator. DTMF sending methods are described in the These parameters are described in ITU H.323 administrator. © SJ Labs, 1999-2007 Page 59 of 77 pages Advanced Features SJphone™ User’s Guide Use discovered addresses in H.323 If this option is selected, will use addresses change them unless you know what you are doing. Refresh timeout A time interval in milliseconds after which a status of each SJphone™ User’s Guide Enter the required information and click the Save service information permanently if you do not want to enter this information every time you select this profile. Incoming calls cannot reach you. Note: If you experience problems Most likely you are behind a NAT if you use an Inte Advanced Features SJphone™ User’s Guide Page 62 of 77 page © SJ Labs, 1999-2007 different methods are required to traverse a NAT. SJphone™ provides most of them. NAT traversal methods Below are NAT traversal methods that supports. Which is to be used, depends on your Consult your ITSP or SIP Proxy admini SJphone™ User’s Guide Codec preferences Shows codec name Shows codec status. May be either: Soft: the codec is implemented as a software driver the codec is implemented as a hardware device Disabled: the codec is disabled. A codec may be enabled or disabled on the Audio Codec Properties panel. Buttons Up Click this button to move the selected codec up Click this button to move the selected codec down Use Default Click this button to use a default codec preference Properties Click this button to activate the Audio Codec Properties SJ Labs Extensions Lost data recovery Check this box to enable the advanced data Method Advanced Features SJphone™ User’s Guide Wideband (128 kb/sec and if your connection is asymmetric (ADSL 128/64, for example), codecs should match the r data transfer activity like dow low-bandwidth connection may sharply reduce the bandwidth available for SJphone™ plays back DTMF signals too loudly, you may Disable local DTMF playback Do not Send Silence : If this option is selected, SJphone™ User’s Guide © SJ Labs, 1999-2007 Page 65 of 77 pages Enable full-duplex drivers When enabled, makes the input and out put sampling rates equal, which is necessary for Automatic Echo Canceller Enable noise reduction Enable Adaptive Echo Canceller (AEC) ho that your respondents may hear. You may select which type of microphone automatic gain control Automatically adjust microphone Software Advanced Features SJphone™ User’s Guide terminates all active calls before a new call. SJphone™ callto:h323:gk:h323id:Boss+type=dialstring+existingcalls=hangup - all active calls will be terminated and will start a call to user registered with a current gatekeeper. Advanced Mode interface only and may be unavailab le for some service profiles) Log Window The log window shows you technical information about To understand this information, you need to be familia r in depth with the SIP or ITU-T H.323 protocol To enable the SJphone™ window, system tray icon or skin and select Show Log on the shortcut menu. window will appear. To disable the SJphone™ window, system tray icon or skin and clear Show Log with the following key: is log output to the file Filename will write its log to the specified log file. You may also see various multimedia statistics. Right-click the system tray icon or skin and MME Statistics . The MME statistics Page 66 of 77 page © SJ Labs, 1999-2007 SJphone™ User’s Guide © SJ Labs, 1999-2007 Page 67 of 77 pages Advanced Features SJphone™ User’s Guide You may also see various multimedia statistics for each call. Right-click the call and select Statistics . The 5.6. H.323 Address Syntax SJphone™ User’s Guide © SJ Labs, 1999-2007 Page 69 of 77 pages h323gateway.example.com A user with the nickname An external phone number 9-5557975 A SIP URI can be represente Advanced Features SJphone™ User’s Guide Page 70 of 77 page © SJ Labs, 1999-2007 SJphone™ User’s Guide Troubleshooting © SJ Labs, 1999-2007 Page 71 of 77 pages sound card, microphone, sp SJphone™ User’s Guide Page 72 of 77 page © SJ Labs, 1999-2007 You can adjust the Windows audio contro e standard Windows audio controls. SJphone™ User’s Guide Troubleshooting © SJ Labs, 1999-2007 Page 73 of 77 pages SJphone™ User’s Guide Page 74 of 77 page © SJ Labs, 1999-2007 Activation key...................................................8 SJphone™ User’s Guide Index © SJ Labs, 1999-2007 Page 75 of 77 pages SJphone™ User’s Guide Page 76 of 77 page © SJ Labs, 1999-2007 Mute................................................................34 NAT..........................................................29, 61 NAT mapping refresh SJphone™ User’s Guide Index © SJ Labs, 1999-2007 Page 77 of 77 pages